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Report a Damaged or Incorrect Item

Hey love — if your candle didn’t arrive in perfect condition, we’re so sorry. This form helps us get all the details we need to send you a replacement ASAP. Please submit your request within 48 hours of delivery so we can make it right.

(Required — so we can update you on your replacement)

(Required — you can find this in your confirmation email)

Select the Issue You’re Reporting

Upload Photos 

  • Clear photo of the damaged/misprinted area

  • One full candle photo

  • Photo of packaging (if damaged)

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